Privacy

How website information is used.

This page explains what happens when you send a help request or website feedback through Will’s Tech Help.

Help requests

The request form sends the details you provide to Will. Requests are saved in the private management system so Will can review and manage the request, and an email notice is sent to help@willstechhelp.com. The form asks for your name, a phone number or email, the device, the problem, your preferred way to be contacted, and optional appointment preferences.

The site uses Cloudflare to serve the website and process the form, stores requests in Cloudflare D1, and uses Resend to deliver the email notice. These providers process information as needed to operate those services.

Address details

The public request form does not ask for a street address. If a customer-location appointment is being arranged, Will may send a private appointment-details link to collect or correct an address and optional arrival instructions. That information is for the relevant appointment and is not shown on public pages.

Website feedback

Feedback is sent privately to Will by email; it is not posted on the site and is not saved as a customer request in the management system. The optional email field is used only so Will can reply to the feedback.

Keep sensitive details out of forms

Please do not submit device passwords, account passcodes, payment information, or other sensitive credentials. The website does not take card payments.

Questions or corrections

No fixed deletion period is stated on this site. For a question or to ask about correcting information you submitted, email help@willstechhelp.com.